Question 1

What does TechxRev do?

Accepted Answer

TechxRev is a managed IT services provider (MSP) serving businesses across New England. We handle your day-to-day technology — cybersecurity, cloud infrastructure, help desk support, and strategic IT planning — for one flat monthly fee. No surprise bills, no lock-in contracts.

Question 2

Who is TechxRev best suited for?

Accepted Answer

We work best with businesses that have 10–75 employees and want a proactive IT partner, not just someone who shows up when things break. Our clients span financial services, healthcare, dental, media, professional services, and more.

Question 3

Where does TechxRev provide service?

Accepted Answer

We serve businesses throughout New England: New Hampshire, Massachusetts, Maine, Vermont, Connecticut, and Rhode Island. Our headquarters is in Windham, NH, and we support clients both on-site and remotely.

Question 4

How is TechxRev different from other MSPs?

Accepted Answer

Our founder, Kurt Simione, spent 25 years in the MSP industry and then served as CIO for a financial services firm. That experience on the customer side shaped everything about how we operate — flat-fee pricing, month-to-month agreements, and a focus on reducing unnecessary technology instead of adding more.

Question 5

How much does managed IT cost?

Accepted Answer

Every business is different, so we build a custom proposal after a free assessment of your environment. What we can tell you: it’s a single flat monthly fee that covers everything — strategy, support, security, and maintenance. No per-ticket charges, no hourly billing.

Question 6

Are there long-term contracts?

Accepted Answer

No. Our agreements are month-to-month. If we’re not earning your trust, you’re free to leave. We believe that structure keeps us accountable and keeps you in control.

Question 7

What’s included in the flat fee?

Accepted Answer

Everything: vCIO strategic planning, cybersecurity monitoring and response, cloud infrastructure management, vendor negotiations, help desk support, and a technology roadmap. We don’t nickel-and-dime you for individual services.

Question 8

What is a vCIO?

Accepted Answer

A virtual Chief Information Officer (vCIO) is a strategic IT leader who works with your business part-time. Instead of hiring a full-time CIO at $150K–$250K/year, you get the same caliber of IT leadership — budgeting, roadmapping, vendor evaluation, security oversight — included in your flat monthly fee.

Question 9

What does your cybersecurity service include?

Accepted Answer

We implement standards-based protection with real reporting. That includes endpoint protection, email security, multi-factor authentication, security awareness training, and regular reviews of your Microsoft Secure Score. We show you where you stand and what we’re doing about it.

Question 10

Can you help us migrate to the cloud?

Accepted Answer

Yes. Cloud migration is one of our core services. We’ve helped financial services firms consolidate 59 servers down to 7, dental practices go fully cloud-native, and media companies move off on-premise SharePoint. We handle the planning, execution, and ongoing management.

Question 11

Do you offer help desk support?

Accepted Answer

Yes — and it’s not a call center. When your team has an issue, they reach a real person who knows your business and your environment. Response is fast because we’re not juggling thousands of clients through a ticket queue.

Question 12

What happens when I book a call?

Accepted Answer

It’s a 30-minute, no-pressure conversation. We’ll ask about your business, your current IT setup, and what’s frustrating you. You ask us anything you want. If we’re not the right fit, we’ll tell you honestly.

Question 13

How long does onboarding take?

Accepted Answer

Typically 2–4 weeks, depending on the complexity of your environment. We do a full audit, document everything, set up monitoring and security tools, and make sure your team knows how to reach us.

Question 14

Do I need to switch everything at once?

Accepted Answer

No. We can phase the transition so there’s zero disruption to your business. Most clients are fully transitioned within the first month, but we work at whatever pace makes sense for you.

Question 15

Should my business move to the cloud?

Accepted Answer

Most businesses can operate more securely, more efficiently, and more affordably in the cloud. But it depends on your specific situation. That’s what the assessment is for — we’ll look at what you have, what makes sense to move, and what the cost and timeline look like.

Question 16

What happens to our existing servers?

Accepted Answer

If they’re still needed, we manage them. If they’re aging, redundant, or creating risk, we’ll recommend a migration plan. In many cases, we’ve eliminated servers entirely — saving our clients thousands per month in maintenance, licensing, and energy costs.

Question 17

Is the cloud secure?

Accepted Answer

When configured properly, cloud infrastructure is significantly more secure than on-premise servers. It includes built-in redundancy, automatic patching, enterprise-grade physical security, and disaster recovery that most small businesses can’t replicate on their own.

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